Reservations Agent (m/w/d)
People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usCompetent handling and processing of reservations: You are the first point of contact for our discerning guests, confidently managing requests for individual and group reservations. Customer database management with precision: You maintain guest databases with the highest accuracy, contributing significantly to the satisfaction and return of our guests.Complaint management with sensitivity: If complaints arise, you address them promptly and always find the best solution for our demanding guests – discreetly and efficiently.Multimedia communication: You are responsible for responding to all incoming inquiries, whether by phone, fax, or letter. Coordination with other departments: In close collaboration with our dedicated team, you ensure that the occupancy of our luxurious guest rooms and event spaces is optimally coordinated with offerings in F&B and Spa.Administrative support: You assist the Reservations Manager in all administrative matters, ensure adherence to our high standards, and contribute to continuous product optimization.Workload: 60-80% maternity cover with the possibility of a yearly contract. This is youFor this responsible position, we are looking for a personality who embodies excellence and provides a service that goes beyond the ordinary:Charisma and natural friendliness: Your personality is characterized by natural friendliness and charisma. You impress with your well-groomed appearance and excellent manners.Team spirit and flexibility: You enjoy working in a team, are communicative, and adapt flexibly to the challenges of a dynamic work environment.Experience in the luxury hotel industry: With completed training in the luxury hotel sector and at least 2 years of experience in 5-star hospitality, you bring solid expertise in Front Office and Reservations.Linguistic proficiency: Excellent German and English skills, both spoken and written, are essential. Additional foreign languages such as Italian are a plus.Technical proficiency: You are proficient in using the PMS Fidelio Suite 8 and the standard Microsoft programs (Word, Excel, Outlook). Organizational talent and customer orientation: You organize and plan with precision, maintain contact with guests and partners in a stylish and discreet manner, and impress with your exceptional customer focus. BenefitsAt the Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous discounts.