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Assistant Floor Supervisor/ Hausdamenassistent/in (m/w/d)

Kulm Hotel

13.01.2025

Season (3-4 months)

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This is what you move with us

Daily Inspection & Quality Assurance: You will supervise and ensure the immaculate cleanliness of our luxurious guest rooms, residence apartments, and staff quarters. Your daily inspections guarantee that every space meets the highest standards of the Kulm Quality Standards, Swiss Deluxe Hotels, and Leading Hotels of the World.
Professional Training: With your expertise and passion for perfection, you will train our staff, significantly contributing to the excellence of our housekeeping team. You will foster and develop the talents of our employees, ensuring a motivated and high-performing team.
Support During Peak Times: You are flexible and ready to step in when needed. During peak periods and as a relief, you provide hands-on support on the floors and in the residences. Your versatility and willingness to help make you an indispensable member of our team.
Plant Care: With a keen eye for detail, you oversee the care of our orchids and floor plants, preserving the elegant atmosphere of our property.
Guest Relations: You utilize your outstanding communication skills to personally and individually attend to our hotel and residence guests, especially our long-standing regulars. You ensure that every guest feels completely at home and enjoys an unforgettable stay.
Technical Responsibility: You ensure the proper handling of all machines, furnishings, equipment, and cleaning agents. Your technical understanding and diligence contribute to the smooth operation of our property.
Material Care & Discretion: You strictly adhere to the regulations for cleaning various materials and ensure the highest level of discretion in all matters concerning our guests and the hotel.
Maintenance Lists & Inventories: In collaboration with the housekeeping manager, you create maintenance lists and conduct inventories to ensure thorough documentation and stock control.

This is you

Experience in Luxury Hospitality: You have solid professional experience in a similar position and/or have worked as a room attendant in luxury hotels for several years. Your expertise in high-end hospitality makes you a true professional in your field.
Language Skills: With your excellent command of German, English, and ideally Italian, you can attend to our international guests at the highest level and impress them with your charm.
Commitment & Passion: Your attention to detail, ability to prioritize, and motivation to always deliver the best set you apart. You are a natural leader who takes responsibility and works with heart and mind.

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

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Reservations Agent (m/w/d)

Grand Hotel Kronenhof

80%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usCompetent handling and processing of reservations: You are the first point of contact for our discerning guests, confidently managing requests for individual and group reservations. Customer database management with precision: You maintain guest databases with the highest accuracy, contributing significantly to the satisfaction and return of our guests.Complaint management with sensitivity: If complaints arise, you address them promptly and always find the best solution for our demanding guests – discreetly and efficiently.Multimedia communication: You are responsible for responding to all incoming inquiries, whether by phone, fax, or letter. Coordination with other departments: In close collaboration with our dedicated team, you ensure that the occupancy of our luxurious guest rooms and event spaces is optimally coordinated with offerings in F&B and Spa.Administrative support: You assist the Reservations Manager in all administrative matters, ensure adherence to our high standards, and contribute to continuous product optimization.Workload: 60-80% maternity cover with the possibility of a yearly contract. This is youFor this responsible position, we are looking for a personality who embodies excellence and provides a service that goes beyond the ordinary:Charisma and natural friendliness: Your personality is characterized by natural friendliness and charisma. You impress with your well-groomed appearance and excellent manners.Team spirit and flexibility: You enjoy working in a team, are communicative, and adapt flexibly to the challenges of a dynamic work environment.Experience in the luxury hotel industry: With completed training in the luxury hotel sector and at least 2 years of experience in 5-star hospitality, you bring solid expertise in Front Office and Reservations.Linguistic proficiency: Excellent German and English skills, both spoken and written, are essential. Additional foreign languages such as Italian are a plus.Technical proficiency: You are proficient in using the PMS Fidelio Suite 8 and the standard Microsoft programs (Word, Excel, Outlook). Organizational talent and customer orientation: You organize and plan with precision, maintain contact with guests and partners in a stylish and discreet manner, and impress with your exceptional customer focus. BenefitsAt the Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous discounts.