Housekeeping Director (m/w/d)

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture:

This is what you move with us

At Kulm Hotel St. Moritz, Housekeeping is the heart of our property. With 150 rooms and suites, 30 residences, staff accommodations, and magnificent public areas, we set benchmarks in alpine luxury hospitality. As Housekeeping Director, you are the strategic leader behind this demanding operation. You will lead the department with foresight, composure, and an uncompromising eye for aesthetics. In this key position, you will report directly to the EAM Rooms Division and be responsible for the Housekeeping department (approximately 50–80 employees):

• Department Leadership & Vision: You oversee the overall aesthetics of the rooms division and ensure that Forbes, LQA, and our internal quality standards are not only achieved but consistently lived as benchmarks of excellence.
• Management Leadership: You lead and coach the Housekeeping Manager and Laundry Manager, who oversee daily operations. Together, you continuously develop and enhance the departments.
• Staff Accommodation & Residence Management: You hold overall responsibility for the administration and quality standards of staff housing and employee rooms. In addition, you serve as a professional and trusted point of contact for guests staying in our exclusive residences.
• Financial Management: You are responsible for the department’s budget, monitor labor costs (P&L), coordinate purchasing activities, and plan investments for renovations and new acquisitions.
• Cross-Department Collaboration: You work closely with Engineering, Laundry, and Front Office teams to ensure a seamless guest journey.
• Sustainability & Innovation: You implement environmentally sustainable cleaning concepts and drive the digitalization of housekeeping processes.
• Talent Development: You are responsible for long-term workforce planning, recruiting key positions, and developing talent within your large, international team.

This is you

You are an accomplished professional who has already demonstrated the ability to successfully and efficiently lead large teams in the luxury hospitality industry.

• Experience: You have a long-standing career in Housekeeping within five-star hotels and have successfully held a senior leadership position (e.g., Executive Housekeeper or Director) in properties of comparable size.
• Leadership Skills: You are a leader who inspires through expertise and personal integrity. You know how to structure processes without compromising the flexibility required in a luxury hospitality environment.
• Training & Development: You are passionate about continuously developing and empowering your team.
• Digital Affinity: Confident user of computers and standard business software.
• Language Skills: You are fluent in German and English. As a large portion of our team speaks Italian or Portuguese, Italian language skills are a significant advantage in your daily work.
• Analytical Thinking: You enjoy working with figures, budgeting, forecasting, and modern hotel management systems.
• Personality: You are characterized by professionalism, discretion, and exceptionally high aesthetic standards. Even during peak season, you maintain calmness, focus, and a clear overview.

• Opportunity to Shape the Future: A position of great trust with direct reporting to the General Manager and the opportunity to make a lasting impact on the future of our properties, both operationally and culturally.
• Recognition & Appreciation: An environment that values your expertise in people management and provides the freedom to establish modern leadership practices at a world-class level.
• Exclusivity: Work at one of the world’s most prestigious hospitality destinations, alongside a team that places great importance on collaboration and mutual support.

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.