Back to vacancies

Reservations Executive (m/w/d)

Kulm Hotel

100%

01.05.2025

Indefinite / perpetual

Apply now

This is what you move with us

Acceptance, processing and creation of offers, booking confirmations, deposit confirmations for individual reservations by telephone or electronically
Daily processing of the reservation checklist
Optimised daily reservation process
Reservations / input into the system and control
Working according to LHW, Forbes, Kulm and ISO standards
Daily optimisation of hotel occupancy
General and daily knowledge of the Kulm Hotel St. Moritz offer
Upselling
Active cooperation at the front office, especially in the summer season; mastery of front office shift work (early and late shift)
Close cooperation with the Front Office, operational departments and Sales & Marketing

This is you

Completed apprenticeship as a hotel specialist (preferably 5* hotel industry) or completed commercial training
Professional experience as a front office agent or reservations agent
Room sales / upgrades
Must have: Good written and spoken German and English language skills
Nice to have: Italian and other foreign languages

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Apply now

Similar jobs

See all jobs

Driver / Chasseur (m/w/d)

Grand Hotel Kronenhof

100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usWarm welcome for our guests: With your natural friendliness and charisma, you make every guest feel at home from the very first moment.Valet parking: You park our guests' vehicles in the underground garage and manage garage logistics, always with attention to detail and order.Guest transfers: Whether it’s from the ski lift or to the restaurant, you handle guest transfers with the hotel shuttle, ensuring a safe and pleasant ride.Guest services: loading/ unloading the guests luggage and handling small errands as needed. This is youNatural Friendliness and Charisma: You can almost anticipate the needs of our discerning guests and make every effort to ensure their stay is as pleasant as possible.Groomed Appearance and Excellent Manners: You represent our hotel with style, impressing with professional politeness and an elegant demeanor.Team Spirit and Flexibility: You enjoy working in a dynamic team, quickly adapting to various demands, always with a smile.Valid Driver's License: Of course, you have a valid driver's license and feel comfortable maneuvering in tight parking spaces and on the road.Language Skills: Ideally, you speak German and English, with additional languages (particularly Italian) being a welcome advantage. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Front Office Manager (m/w/d)

Kulm Hotel

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usAs Front Office Manager (m/f/d) in our exclusive 5-star superior hotel, you are the central point for the guest experience. You lead the Front Office team with passion, ensure top-notch service, and contribute significantly to high guest satisfaction. We are looking for an experienced and dedicated individual who, with their knowledge and passion, welcomes and cares for the guests of our hotel at the highest level.Your Mission: Leadership with Vision – You lead the Front Office team, coach your employees, and ensure top performance as well as inspiring training sessions. Guest Experience at the Highest Level – You guarantee a flawless first and last impression, personally take care of VIPs, and ensure smooth communication between departments. Optimization & Strategy – You analyze workflows, implement innovative standards, and continuously enhance guest experiences and internal processes. Budget & Resource Management – You oversee scheduling, staff deployment, and cost control—always in alignment with our high standards. Excellence in Organization – You ensure compliance with LQA, Forbes, Swiss Deluxe, and ISO standards, setting new benchmarks in luxury hospitality. Representation & Responsibility – As the face of our Front Office, you make confident decisions and embody the values of our establishment in every situation. This is you Experience at the Highest Level – Several years of professional experience as an (Assistant) Front Office Manager in luxury hospitality. Charismatic Leadership – You inspire your team, lead by example, and bring passion to your role. Exceptional Hosting Skills – You combine professionalism with warmth and always find an elegant solution to any challenge. Organizational & Financial Acumen – Confident handling of budgeting, forecasts, staff scheduling, and time management systems. Technological Expertise – Experience with Protel, Opera Cloud, MS Office & digital guest systems. Linguistic Proficiency – Fluent in German (ideally mothertongue) & English; additional languages are a plus. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Receptionist (m/w/d)

Grand Hotel Kronenhof

100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usCheck-ins & Check-outs: Professionally and warmly welcome and bid farewell to our guests.Greeting arriving guests: Ensure guests feel comfortable and at home from the very first moment.Invoice preparation: Create and manage guest invoices with the utmost precision.Weekly program planning: Organize and coordinate weekly programs for our guests.Reservations: Handle and process reservations with great attention to detail.Internal communication: Ensure seamless communication with other departments for optimal guest service. This is youGenuine hospitality & charisma: Your natural warmth and keen understanding of our distinguished guests' needs make you the perfect representative of our hotel.Polished appearance & excellent manners: Your well-groomed appearance and refined etiquette leave a lasting impression on our guests.Team spirit & communication skills: You enjoy working in a team, are communicative, and display great flexibility.Exceptional guest service orientation: As the first point of contact for our high-profile guests, you provide outstanding service and set new standards in guest care.Solid education & experience: You have completed vocational training in luxury hospitality and bring at least two years of experience in the 5-star hotel industry, ensuring comprehensive expertise in front office operations.Language skills: Fluency in German and English is essential. Additional language skills, particularly in Italian and/or French, are a plus.Technical expertise: You are proficient in using the PMS Fidelio Suite 8 as well as Microsoft Word, Excel, and Outlook. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.