Skip to main content

Reservations Agent (m/w/d)

Kulm Hotel
100%
15.06.2025
Indefinite / perpetual
Apply now

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture:


This is what you move with us

  • Acceptance, processing and creation of offers, booking confirmations, deposit confirmations for individual reservations by telephone or electronically
  • Daily processing of the reservation checklist
  • Optimised daily reservation process
  • Reservations / input into the system and control
  • Working according to LHW, Forbes, Kulm and ISO standards
  • Daily optimisation of hotel occupancy
  • General and daily knowledge of the Kulm Hotel St. Moritz offer
  • Upselling
  • Active cooperation at the front office, especially in the summer season; mastery of front office shift work (early and late shift)
  • Close cooperation with the Front Office, operational departments and Sales & Marketing


This is you

  • Completed apprenticeship as a hotel specialist (preferably 5* hotel industry) or completed commercial training
  • Professional experience as a front office agent or reservations agent
  • Room sales / upgrades
  • Must have: Good written and spoken German and English language skills
  • Nice to have: Italian and other foreign languages


Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Apply now

Similar jobs

See all jobs

Junior Concierge (m/w/d)

Grand Hotel Kronenhof
100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is youEnsuring a smooth and guest-oriented daily operation at the concierge deskMaximizing guest satisfaction by delivering impeccable service qualityProviding proactive guest assistance throughout their entire stayEnsuring seamless communication within the department and smooth collaboration with other departmentsPossessing excellent local knowledge of attractions and restaurants, along with a strong network of external partners and industry colleaguesCoordinating guest arrivals and departures, including transportation to and from the train stationOrganizing limousine transfers, luggage handling, and valet parking servicesCarefully maintaining the vehicle fleet, equipment, and work materials in a professional mannerWorking with computer systems such as Word, Excel, Outlook, and Opera Cloud hotel softwareStart date: immediate, by agreement This is what you move with usSeveral years of professional experience in luxury hospitality in a comparable positionValid Drivers LicenseExcellent language skills in German (mothertongue or bilingual), English, and Italian  BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Concierge (m/w/d)

Kulm Hotel
100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usYour Impact:Are you a warm and welcoming host with an exceptional sense of service, anticipating the needs of even the most discerning guests? As a Les Clefs d’Or member with several years of experience as a concierge, you are the perfect candidate for our team. Join us and use your dedication and professionalism to create unforgettable experiences for our guests.Your responsibilities - Diverse & Demanding:Outstanding Guest Service: As the first point of contact for our international guests, you ensure memorable moments with your charm and expertise.Coordination of Transfers & Activities: From private transfers and exclusive excursions to personalized experiences – you fulfill guest requests with ease and efficiency.Supervision & Leadership of the Chasseur Team: You manage the team of chasseurs, ensuring smooth arrivals, departures, luggage handling, and the impeccable condition of guest vehicles.Professional Communication: Handling emails and phone inquiries confidently in German, English, and Italian, as well as managing newspapers, mail, and package deliveries.Administrative Duties: Responsible for cash handling, guest expense recording, and maintaining guest feedback data with precision and reliability.Participation in Events & Training: Representing our hotel at concierge events and maintaining close relationships with the local tourism industry. This is youLes Clefs d’Or Membership: You are a recognized concierge professional with an excellent network.5-Star Luxury Experience: At least three years of experience in a similar position, understanding the expectations of international guests.Linguistic Excellence: Fluent in German, English, and Italian, with a confident and eloquent communication style.Innate Hospitality DNA: A strong service-oriented mindset, patience, and warmth, ensuring an exceptional guest experience.Organizational Talent: Ability to stay focused under high occupancy and proactively manage tasks. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Chasseur (m/w/d)

Kulm Hotel
100%

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture: This is what you move with usWarm welcome of our guests: With your natural friendliness and presence, you ensure that every guest feels at home from the very first moment.Assisting with loading and unloading of luggage, as well as careful luggage handling and storageOrganizing and maintaining the cloakroom and ski roomDistributing daily mail and newspapers to guest roomsCarrying out errands for guests and the front desk teamMonitoring and cleaning the entrance area (tidiness, cleanliness, appearance)Coordinating with Housekeeping, Concierge, and Front Office during arrivals and departuresValet service: Parking and retrieving guest vehicles from the garageVehicle care: Washing/cleaning guest or hotel vehicles when needed This is youNatural Friendliness and Charisma: You can almost anticipate the needs of our discerning guests and make every effort to ensure their stay is as pleasant as possible.Groomed Appearance and Excellent Manners: You represent our hotel with style, impressing with professional politeness and an elegant demeanor.Team Spirit and Flexibility: You enjoy working in a dynamic team, quickly adapting to various demands, always with a smile.Valid Driver's License: Of course, you have a valid driver's license and feel comfortable maneuvering in tight parking spaces and on the road.Language Skills: Ideally, you speak German or English, with additional languages (particularly Italian) being a welcome advantage. BenefitsAt Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.