Team Assistant Concierge and Guest Services (m/w/d) (m/w/d)

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience. Together, we make it happen. This is your chance to be a member of our shaping culture:

This is what you move with us

• Handling Guest Inquiries: You respond to written and telephone inquiries in a professional and service-oriented manner, working in close coordination with the Concierge Team.
• Administrative Support: You assist the Concierge Team in daily operations by reliably managing administrative tasks and scheduling.
• Data Management & Documentation: You maintain guest information and internal overviews, ensuring accurate and well-organized documentation of relevant data.
• Process Optimization: You identify opportunities to streamline workflows and implement minor automation solutions using tools such as Power Automate or Zapier.
• Backoffice Coordination: You keep track of tasks, deadlines, and internal communication, ensuring a smooth flow of information within the team.
• Quality Assurance: You help monitor the tools and systems in use and contribute ideas for improving the overall guest service offering.

This is you

• A structured, self-reliant work style with a strong sense of quality, discretion, and reliability.
• Excellent verbal and written communication skills in German and English – any additional language, especially Italian, is a plus.
• A passion for organization, strong digital skills, and confident use of MS Office applications.
• A service-driven mindset: you see yourself as a supportive team member working behind the scenes – and you know that outstanding guest experiences are built on an excellent back office.

Benefits

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.